/* tech-support.css — the ohgeeceee network knowledge base
   Shared by every /tech-support/ page (hub, category hubs, guides).
   Extends the neutral network chrome: warm off-white paper, warm near-black ink.
   No third-party requests. No trackers. */

:root {
  --ink: #14110E;
  --paper: #FAF7F2;
  --card: #FFFFFF;
  --muted: #6B645C;
  --faint: rgba(20, 17, 14, .48);
  --line: rgba(20, 17, 14, .12);
  --line-soft: rgba(20, 17, 14, .08);
  --wash: rgba(20, 17, 14, .03);
  --serif: 'Fraunces', Georgia, 'Times New Roman', serif;
  --sans: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;
  --mono: 'SF Mono', ui-monospace, 'Cascadia Code', Menlo, Consolas, monospace;
  /* status inks — used sparingly, only on fix/verification states */
  --go: #2F7D4F;
  --warn: #A66A1E;
  --stop: #9E3B34;
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; scroll-behavior: smooth; scroll-padding-top: 84px; }
body {
  margin: 0;
  background: var(--paper);
  color: var(--ink);
  font: 16px/1.6 var(--sans);
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  overflow-x: hidden;
}
a { color: inherit; }
::selection { background: var(--ink); color: var(--paper); }
img { max-width: 100%; height: auto; display: block; }

/* ---------- topbar (matches the rest of the network) ---------- */
.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  padding: 20px 28px;
}
.brand { display: inline-flex; align-items: center; gap: 10px; text-decoration: none; }
.brand svg { width: 22px; height: 22px; flex: none; }
.brand b { font-weight: 600; font-size: 15px; letter-spacing: .01em; }
.coords { font-family: var(--mono); font-size: 11px; letter-spacing: .06em; color: var(--faint); text-transform: uppercase; white-space: nowrap; }
.topbar nav { display: flex; gap: 26px; font-size: 13.5px; }
.topbar nav a { position: relative; text-decoration: none; color: var(--muted); padding: 2px 9px; transition: color .2s; }
.topbar nav a:hover { color: var(--ink); }
.topbar nav a.current { color: var(--ink); font-weight: 600; }
.topbar nav a::before, .topbar nav a::after {
  content: ""; position: absolute; width: 7px; height: 7px; opacity: 0;
  border-color: var(--ink); border-style: solid; transition: opacity .3s, transform .3s;
}
.topbar nav a::before { top: -3px; left: -3px; border-width: 1px 0 0 1px; transform: translate(2px, 2px); }
.topbar nav a::after { bottom: -3px; right: -3px; border-width: 0 1px 1px 0; transform: translate(-2px, -2px); }
.topbar nav a:hover::before, .topbar nav a:hover::after,
.topbar nav a.current::before, .topbar nav a.current::after { opacity: 1; transform: none; }

main { flex: 1; }
.wrap { max-width: 1080px; margin: 0 auto; padding: 40px 28px 0; }
.wrap--narrow { max-width: 780px; }

/* ---------- breadcrumbs ---------- */
.crumb { font-family: var(--mono); font-size: 11px; letter-spacing: .06em; color: var(--faint); text-transform: uppercase; margin: 0 0 26px; }
.crumb ol { display: flex; flex-wrap: wrap; gap: 8px; list-style: none; margin: 0; padding: 0; }
.crumb li { display: inline-flex; align-items: center; gap: 8px; }
.crumb li + li::before { content: "/"; color: var(--faint); }
.crumb a { text-decoration: none; color: var(--faint); border-bottom: 1px solid transparent; }
.crumb a:hover { color: var(--ink); border-color: var(--line); }
.crumb [aria-current="page"] { color: var(--muted); }

/* ---------- type ---------- */
.kicker { font-family: var(--mono); font-size: 11.5px; letter-spacing: .16em; text-transform: uppercase; color: var(--faint); margin: 0 0 18px; }
h1 { font-family: var(--serif); font-weight: 400; letter-spacing: -.025em; font-size: clamp(2.1rem, 5vw, 3.6rem); line-height: 1.05; margin: 0 0 20px; max-width: 900px; }
h1 em { font-style: italic; color: var(--muted); }
.lede { font-size: clamp(1.02rem, 1.8vw, 1.18rem); color: #413B34; max-width: 680px; margin: 0; }
.lede a { border-bottom: 1px solid var(--line); text-decoration: none; }
.lede a:hover { border-color: var(--ink); }
.sec-h { font-family: var(--mono); font-size: 11.5px; letter-spacing: .16em; text-transform: uppercase; color: var(--faint); margin: 62px 0 0; }

/* ---------- meta strip (the CMS metadata, rendered) ---------- */
.metastrip { display: flex; flex-wrap: wrap; gap: 8px; margin: 24px 0 0; }
.chip { display: inline-flex; align-items: center; gap: 7px; font-family: var(--mono); font-size: 10.5px; letter-spacing: .05em; text-transform: uppercase; color: var(--muted); border: 1px solid var(--line); border-radius: 999px; padding: 6px 12px; background: var(--card); }
.chip b { color: var(--ink); font-weight: 600; }
.chip--go { color: var(--go); border-color: rgba(47, 125, 79, .3); }
.chip--go b { color: var(--go); }

/* ---------- 30-second fix (the signature component) ---------- */
.quickfix {
  margin: 34px 0 0; border: 1px solid var(--ink); border-radius: 14px;
  background: var(--ink); color: var(--paper); padding: 26px 28px 24px; position: relative;
}
.quickfix .qf-label { display: inline-flex; align-items: center; gap: 9px; font-family: var(--mono); font-size: 10.5px; letter-spacing: .18em; text-transform: uppercase; color: rgba(250, 247, 242, .62); margin: 0 0 14px; }
.quickfix .qf-label::before { content: ""; width: 16px; height: 16px; border-radius: 50%; background: var(--paper); opacity: .9; }
.quickfix p.qf-do { font-family: var(--serif); font-weight: 400; font-size: clamp(1.25rem, 2.6vw, 1.7rem); line-height: 1.25; letter-spacing: -.01em; margin: 0 0 12px; }
.quickfix p.qf-done { font-size: .95rem; color: rgba(250, 247, 242, .72); margin: 0; }
.quickfix p.qf-done a { color: var(--paper); text-decoration: underline; text-underline-offset: 3px; }

/* ---------- prerequisite box ---------- */
.prereq { margin: 30px 0 0; border: 1px solid var(--line); border-radius: 12px; background: var(--card); padding: 22px 24px; }
.prereq h2, .block h2 { font-family: var(--mono); font-size: 11px; letter-spacing: .16em; text-transform: uppercase; color: var(--faint); margin: 0 0 14px; font-weight: 500; }
.prereq ul, .block ul { margin: 0; padding: 0; list-style: none; }
.prereq li, .block li { position: relative; padding: 5px 0 5px 26px; font-size: .95rem; color: #413B34; }
.prereq li::before { content: ""; position: absolute; left: 4px; top: 13px; width: 6px; height: 6px; border-radius: 50%; background: var(--faint); }
.prereq .dont { margin-top: 16px; padding-top: 14px; border-top: 1px dashed var(--line); color: var(--muted); font-size: .9rem; }

/* ---------- callouts (inline notes) ---------- */
.callout { margin: 20px 0; border-left: 3px solid var(--ink); background: var(--wash); padding: 14px 18px; border-radius: 0 8px 8px 0; font-size: .95rem; color: #332D27; }
.callout strong { font-weight: 600; }
.callout--warn { border-left-color: var(--warn); background: rgba(166, 106, 30, .07); }
.callout--warn strong { color: var(--warn); }
.callout--stop { border-left-color: var(--stop); background: rgba(158, 59, 52, .07); }
.callout--stop strong { color: var(--stop); }

/* ---------- steps ---------- */
.steps-intro { margin: 62px 0 0; }
.step { margin: 40px 0 0; padding: 0 0 0 0; }
.step-head { display: flex; align-items: baseline; gap: 14px; margin: 0 0 12px; }
.step-num { flex: none; font-family: var(--mono); font-size: 11px; letter-spacing: .1em; color: var(--faint); text-transform: uppercase; padding-top: 6px; min-width: 54px; }
.step-head h3 { font-family: var(--serif); font-weight: 500; font-size: clamp(1.25rem, 2.4vw, 1.6rem); letter-spacing: -.015em; line-height: 1.2; margin: 0; }
.step-body { margin-left: 68px; }
.step-body p { margin: 0 0 14px; color: #413B34; }
.step-body p:last-child { margin-bottom: 0; }
.step-body ul { margin: 0 0 14px; padding-left: 20px; color: #413B34; }
.step-body li { margin: 4px 0; }
.step-body code { font-family: var(--mono); font-size: .88em; background: var(--wash); border: 1px solid var(--line-soft); border-radius: 5px; padding: 1px 6px; }
.step-body a { border-bottom: 1px solid var(--line); text-decoration: none; }
.step-body a:hover { border-color: var(--ink); }

/* screenshots */
figure.shot { margin: 16px 0 20px; }
figure.shot img { border: 1px solid var(--line); border-radius: 10px; background: var(--card); }
figure.shot figcaption { font-family: var(--mono); font-size: 10.5px; letter-spacing: .04em; color: var(--faint); margin-top: 9px; text-transform: uppercase; }
figure.shot--missing {
  border: 1px dashed var(--line); border-radius: 10px; background:
    repeating-linear-gradient(45deg, var(--wash) 0 10px, transparent 10px 20px);
  padding: 30px 22px; text-align: center;
}
figure.shot--missing .ph-tag { display: inline-block; font-family: var(--mono); font-size: 10px; letter-spacing: .14em; text-transform: uppercase; color: var(--faint); border: 1px solid var(--line); border-radius: 999px; padding: 4px 10px; margin-bottom: 12px; background: var(--paper); }
figure.shot--missing .ph-alt { font-size: .9rem; color: var(--muted); max-width: 460px; margin: 0 auto; }

/* ---------- verification checklist ---------- */
.verify { margin: 30px 0 0; border: 1px solid var(--go); border-radius: 12px; background: rgba(47, 125, 79, .05); padding: 22px 24px; }
.verify h2 { font-family: var(--mono); font-size: 11px; letter-spacing: .16em; text-transform: uppercase; color: var(--go); margin: 0 0 14px; font-weight: 600; }
.verify ul { margin: 0; padding: 0; list-style: none; }
.verify li { position: relative; padding: 6px 0 6px 30px; font-size: .95rem; color: #2C3B32; }
.verify li::before { content: ""; position: absolute; left: 2px; top: 9px; width: 16px; height: 16px; border: 1.5px solid var(--go); border-radius: 4px; }

/* ---------- escalation (accordion) ---------- */
.escalation { margin: 30px 0 0; border: 1px solid var(--line); border-radius: 12px; overflow: hidden; }
.escalation > summary { cursor: pointer; list-style: none; padding: 18px 24px; font-family: var(--serif); font-weight: 500; font-size: 1.15rem; display: flex; align-items: center; justify-content: space-between; gap: 12px; background: var(--card); }
.escalation > summary::-webkit-details-marker { display: none; }
.escalation > summary::after { content: "+"; font-family: var(--mono); font-size: 1.2rem; color: var(--muted); }
.escalation[open] > summary::after { content: "\2212"; }
.escalation .esc-body { padding: 4px 24px 24px; }
.escalation .esc-body ol { margin: 0; padding-left: 20px; color: #413B34; }
.escalation .esc-body li { margin: 10px 0; }
.escalation .esc-pro { margin: 20px 0 0; padding-top: 16px; border-top: 1px solid var(--line); font-size: .95rem; color: var(--muted); }

/* ---------- service CTA ---------- */
.cta { border-top: 1px solid var(--line); margin-top: 62px; text-align: center; padding: 66px 28px 76px; }
.cta h2 { font-family: var(--serif); font-weight: 400; letter-spacing: -.02em; font-size: clamp(1.8rem, 4.6vw, 3.1rem); line-height: 1.06; margin: 0 0 14px; }
.cta h2 em { font-style: italic; color: var(--muted); }
.cta p { color: var(--muted); max-width: 520px; margin: 0 auto 28px; }
.cta a.btn { display: inline-flex; align-items: center; gap: 10px; background: var(--ink); color: var(--paper); text-decoration: none; font-weight: 600; border-radius: 999px; padding: 15px 30px; transition: transform .18s, opacity .18s; }
.cta a.btn:hover { transform: translateY(-2px); opacity: .92; }
.cta .fine { margin: 24px 0 0; font-family: var(--mono); font-size: 11px; letter-spacing: .06em; color: var(--faint); }

/* ---------- related guides ---------- */
.related { margin: 56px 0 0; }
.related h2, .local h2 { font-family: var(--mono); font-size: 11.5px; letter-spacing: .16em; text-transform: uppercase; color: var(--faint); margin: 0 0 18px; font-weight: 500; }
.card-grid { display: grid; grid-template-columns: 1fr; border-top: 1px solid var(--line); border-left: 1px solid var(--line); }
@media (min-width: 700px) { .card-grid { grid-template-columns: repeat(2, 1fr); } }
@media (min-width: 1000px) { .card-grid--3 { grid-template-columns: repeat(3, 1fr); } }
.gcard { display: block; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); padding: 22px 22px 20px; text-decoration: none; transition: background .22s ease; }
.gcard:hover { background: var(--wash); }
.gcard .gcat { font-family: var(--mono); font-size: 10px; letter-spacing: .12em; text-transform: uppercase; color: var(--faint); }
.gcard h3 { font-family: var(--serif); font-weight: 500; font-size: 1.22rem; letter-spacing: -.01em; line-height: 1.22; margin: 10px 0 7px; }
.gcard p { font-size: .9rem; color: #514A42; margin: 0 0 12px; line-height: 1.5; }
.gcard .gmeta { display: flex; gap: 14px; font-family: var(--mono); font-size: 10px; letter-spacing: .06em; text-transform: uppercase; color: var(--faint); }
.gcard .gmeta .go { color: var(--muted); }

/* ---------- local / rural note ---------- */
.local { margin: 48px 0 0; border: 1px solid var(--line); border-radius: 12px; background: var(--card); padding: 24px 26px; }
.local h2 { color: var(--muted); }
.local p { margin: 0 0 12px; color: #413B34; font-size: .98rem; }
.local p:last-child { margin-bottom: 0; }
.local a { border-bottom: 1px solid var(--line); text-decoration: none; }
.local a:hover { border-color: var(--ink); }

/* ---------- provenance footer (E-E-A-T) ---------- */
.provenance { margin: 56px 0 0; padding: 22px 0 0; border-top: 1px solid var(--line); display: flex; flex-wrap: wrap; gap: 8px 26px; font-family: var(--mono); font-size: 10.5px; letter-spacing: .05em; color: var(--faint); text-transform: uppercase; }
.provenance a { color: var(--muted); text-decoration: none; border-bottom: 1px solid var(--line); }
.provenance a:hover { color: var(--ink); }

/* ---------- hub: category tiles ---------- */
.cat-tiles { display: grid; grid-template-columns: 1fr; border-top: 1px solid var(--line); border-left: 1px solid var(--line); margin: 22px 0 0; }
@media (min-width: 700px) { .cat-tiles { grid-template-columns: repeat(2, 1fr); } }
.cat-tile { display: block; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); padding: 24px 24px 22px; text-decoration: none; transition: background .22s ease; }
.cat-tile:hover { background: var(--wash); }
.cat-tile .ct-num { font-family: var(--mono); font-size: 11px; color: var(--faint); letter-spacing: .08em; }
.cat-tile h3 { font-family: var(--serif); font-weight: 500; font-size: 1.35rem; letter-spacing: -.01em; margin: 12px 0 6px; }
.cat-tile p { font-size: .9rem; color: #514A42; margin: 0; line-height: 1.5; }
.cat-tile .ct-count { display: inline-block; margin-top: 12px; font-family: var(--mono); font-size: 10px; letter-spacing: .08em; text-transform: uppercase; color: var(--faint); }

/* ---------- category page: guide rows ---------- */
.guide-rows { margin: 22px 0 0; border-top: 1px solid var(--line); }
.grow { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 6px 20px; align-items: baseline; padding: 20px 6px; border-bottom: 1px solid var(--line); text-decoration: none; transition: background .2s ease; position: relative; }
.grow::before { content: ""; position: absolute; inset: 0 auto 0 -14px; width: 2px; background: var(--ink); transform: scaleY(0); transform-origin: top; transition: transform .25s ease; }
.grow:hover { background: var(--wash); }
.grow:hover::before { transform: scaleY(1); }
.grow h3 { font-family: var(--serif); font-weight: 500; font-size: clamp(1.2rem, 2.2vw, 1.5rem); letter-spacing: -.01em; margin: 0; }
.grow .g-sum { grid-column: 1; margin: 0; color: #514A42; font-size: .92rem; line-height: 1.55; }
.grow .g-meta { grid-column: 2; grid-row: 1 / span 2; justify-self: end; text-align: right; font-family: var(--mono); font-size: 10px; letter-spacing: .06em; text-transform: uppercase; color: var(--faint); white-space: nowrap; }
@media (max-width: 620px) {
  .grow { grid-template-columns: 1fr; }
  .grow .g-meta { grid-column: 1; grid-row: auto; justify-self: start; text-align: left; }
}

/* ---------- hub services grid (kept from the original page) ---------- */
.svcs { display: grid; grid-template-columns: 1fr; border-top: 1px solid var(--line); border-left: 1px solid var(--line); margin: 22px 0 0; }
@media (min-width: 700px) { .svcs { grid-template-columns: repeat(2, 1fr); } }
@media (min-width: 1000px) { .svcs { grid-template-columns: repeat(3, 1fr); } }
.svc { border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); padding: 24px 24px 22px; transition: background .25s ease; }
.svc:hover { background: var(--wash); }
.svc .num { font-family: var(--mono); font-size: 11px; color: var(--faint); letter-spacing: .08em; }
.svc h3 { font-family: var(--serif); font-weight: 500; font-size: 1.3rem; letter-spacing: -.01em; margin: 12px 0 6px; }
.svc p { font-size: .9rem; color: #514A42; margin: 0; line-height: 1.5; }
.steps3 { display: grid; grid-template-columns: 1fr; border-top: 1px solid var(--line); border-left: 1px solid var(--line); margin: 22px 0 0; }
@media (min-width: 700px) { .steps3 { grid-template-columns: repeat(3, 1fr); } }
.step3 { border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); padding: 24px; }
.step3 b { font-family: var(--serif); font-weight: 500; font-size: 1.55rem; display: block; line-height: 1; margin-bottom: 12px; }
.step3 b i { font-style: normal; color: var(--faint); font-family: var(--mono); font-size: 11px; display: block; margin-bottom: 14px; letter-spacing: .1em; }
.step3 p { font-size: .92rem; color: #514A42; margin: 0; }

/* ---------- footer ---------- */
footer.site { border-top: 1px solid var(--line); padding: 26px 28px 34px; display: flex; flex-wrap: wrap; gap: 14px; align-items: center; justify-content: space-between; font-family: var(--mono); font-size: 11px; letter-spacing: .05em; color: var(--faint); }
footer.site a { color: var(--muted); text-decoration: none; border-bottom: 1px solid var(--line); }
footer.site a:hover { color: var(--ink); border-color: var(--ink); }

/* ---------- reveal (opt-in, respects reduced motion) ---------- */
.rv { opacity: 0; transform: translateY(22px); }
.rv.in { opacity: 1; transform: none; transition: opacity .8s cubic-bezier(.25,1,.5,1), transform .8s cubic-bezier(.25,1,.5,1); }

@media (max-width: 640px) {
  .coords { display: none; }
  .topbar { padding: 16px 20px; }
  .topbar nav { gap: 14px; }
  .topbar nav a:not(.current):not(.nav-support) { display: none; }
  .wrap { padding: 30px 20px 0; }
  .step-body { margin-left: 0; }
  .step-head { gap: 10px; }
  .step-num { min-width: 0; padding-top: 7px; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .01ms !important; transition-duration: .01ms !important; scroll-behavior: auto !important; }
  .rv { opacity: 1; transform: none; }
}

/* ---------- print (rural users print and screenshot these) ---------- */
@media print {
  .topbar, footer.site, .cta, .escalation > summary::after { display: none !important; }
  body { background: #fff; font-size: 12pt; }
  .quickfix { background: #fff; color: #000; border: 2px solid #000; }
  .quickfix .qf-label { color: #000; }
  .quickfix p.qf-done, .quickfix p.qf-done a { color: #000; }
  .escalation { border: 1px solid #000; }
  .escalation[open] .esc-body { display: block; }
  .step, .verify, .prereq, figure.shot { break-inside: avoid; }
  a { text-decoration: underline; }
  .crumb, .provenance { color: #000; }
}